Complaints Procedure

Making Your Initial Complaint

We hope that you don’t have the need for complaint, but should you feel the need to raise a concern with us, you can call our office or send us an email. The Office Manager will aim to respond to any complaints within five working days.

Making a Formal Complaint

If you feel like your complaint has not been resolved by the Office Manager, you can make a formal complaint to the Managing Director. You will need to write and email or letter providing dates, names and any other evidence you have to support your complaint.

Final Viewpoint Letter

The managing director will review your complaint and will have a written response (final viewpoint letter) for you within 5 working days. This letter will explain the outcome of the investigation into your complaint and what will be done to put things right if we have made an error. This will be our final response on the matter.

Complaint Still Not Resolved

If we still have not resolved your complaint, you may take the matter to the Property Ombudsman. Hutton Parker are members of the both the client money protection scheme UKALA and The Property Redress Scheme; for full details please visit